New Medicine Service




Please note:

If you have been prescribed a New Medicine for one of the conditions listed below and would like to participate in The New Medicine Service, please visit your local Sedem Pharmacy (see branch locations) or contact us via the form at the bottom of the page and a member of our Pharmacy team will contact you to make an appointment.

What Is A Pharmacy New Medicine Service?

A New Medicine Service (NMS) is an Advanced Service of the New Pharmacy Contract in England & Wales. The aim of the service is to:

  1. Improve patient adherence to newly prescribed medicines.
  2. Increase patient engagement with their condition.
  3. Reduce medicine wastage.
  4. Reduce hospital admissions.
  5. Support ┬┤no decision without me

The service focuses on supporting patients who have been prescribed a medicine for the first time.

Who Will Deliver The Service?

Only accredited Pharmacists from premises accredited with the PCT can perform a New Medicine Service (NMS). The Service may be conducted in a consultation area within the pharmacy or by telephone. The Pharmacist conducting the service must have undertaken a competency assessment before providing the service.

Who Can Engage In The Service?

Any patient, who has been prescribed a medicine from a specific list of medicines who has not yet started taking the medicine and whose condition is within one of the following groups:

  • Asthma or Chronic Obstructive Pulmonary Disease (COPD).
  • Diabetes (Type 2).
  • Undergoing antiplatelet and anticoagulation therapy.
  • Hypertension.

What Will The Review Involve?

Once the Pharmacist has identified that you are eligible for the service, he/she will ask if you want to be recruited to the service. If you do, you will need to sign a consent form. The Pharmacist will then advise you to start taking your medication and will arrange an intervention conversation within the next 7 to 14 days with you, which you can choose to have either face to face in a private consultation area or via telephone.

During the intervention conversation, the Pharmacist will offer advice, identify any issues which you may be experiencing and identify whether you are taking your medication properly. If you are having problems, the Pharmacist will offer solutions or may if necessary refer you back to your GP. If you do not have any problems which cannot be resolved, the Pharmacist will arrange a follow up conversation within 14 to 21 days.

During the follow up conversation, the Pharmacist will again offer advice, identify any issues and offer solutions. After the follow up conversation, you will automatically exit the service. If you are still having problems which could not be resolved, the Pharmacist will refer you to your GP, otherwise he/she will advise you to continue with your medication as prescribed.